Thank you for choosing Australian Peptides Store. We are committed to supplying high-quality research-grade peptides and ensuring a smooth, transparent purchasing experience. Please read the following policy carefully to understand your rights and responsibilities regarding returns, refunds, and order issues.
General Policy
Your satisfaction is important to us. If you receive a product that is defective, incorrect, or damaged during transit, we encourage you to contact us as soon as possible so we can resolve the issue efficiently. Due to the specialized nature of our products, all returns and refunds are subject to strict conditions outlined below.
Returns
For safety, compliance, and product integrity reasons, we only accept returns under specific conditions.
Return Eligibility
Returns may be accepted if all the following criteria are met:
- The return request is made within 15 days of delivery
- The product is unopened, unused, and in original condition
- All original packaging, labels, and seals remain intact
- Proof of purchase (order confirmation or receipt) is provided
We reserve the right to decline any return that does not meet these requirements.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval status of your refund.
Refund Details
- Approved refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your payment provider
- Original shipping fees are non-refundable, unless the return is due to our error
- If applicable, return shipping costs will be covered only in cases of defective or incorrect items
Full Refund Guarantee (Eligible Cases)
You may qualify for a full refund (including shipping costs) if:
- You received a defective or damaged product
- You received the wrong item
- Your order was lost in transit and confirmed by the courier
In such cases, we may offer either:
- A replacement product, or
- A full refund, depending on your preference
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery.
To process your claim quickly, include:
- Clear photos or videos showing the issue
- A brief description of the problem
- Your order number
Once verified, we will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
Due to the nature of our products and strict quality control standards, we cannot accept returns for:
- Opened or used products
- Items that have been improperly stored or handled
- Products returned without prior authorization
- Items not purchased directly from Australian Peptides Store
Exchanges
We do not offer direct exchanges. If you wish to obtain a different product:
- Submit a return request (if eligible)
- Receive a refund upon approval
- Place a new order for the desired item
How to Request a Return or Refund
To initiate a return or refund:
- Email us at australianpeptidesstore@gmail.com within 15 days of delivery
- Provide your order number, reason for request, and supporting evidence if applicable
- Wait for return authorization and instructions before sending any item back
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the issue is due to our error
- We recommend using a tracked and insured shipping method
- We are not responsible for items lost during return transit
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
- To cancel an order, contact us immediately
- Once an order has been dispatched, cancellation is no longer possible
Important Notices
Product Use Disclaimer
All products sold by Australian Peptides Store are intended strictly for laboratory research purposes only. They are not for human or animal use. By purchasing from us, you agree to handle all products responsibly and in accordance with applicable laws and regulations.
Legal Compliance
Customers are responsible for ensuring that the purchase, importation, and use of our products comply with the laws of their jurisdiction. We do not accept liability for misuse or unlawful handling of our products.
Contact Information
If you have any questions regarding this policy, please contact:
Australian Peptides Store
101/245 St Kilda Rd
St Kilda VIC 3182
Australia
Email: australianpeptidesstore@gmail.com